Responsible Gambling at SpinYoo
What safer gambling tools are for
Pokies and table games are meant to be entertainment, not a way to make money or solve financial problems. SpinYoo provides a set of safer gambling tools so you can play within limits that suit your budget, your time and your wellbeing.
These tools exist because gambling can affect anyone, regardless of experience or how much you deposit. They give you practical control over your account: how much you spend, how long you play and when you take a break.
Using these tools is not a punishment or a sign you have done anything wrong. Think of them the same way you would a budget or an alarm clock: a simple boundary that keeps play enjoyable and manageable.
Everything on this page applies to players aged 18 and over only. If you are under 18, you must not create an account or attempt to play.
Self-exclusion and how it works
Self-exclusion lets you close off access to your account for a set period, or permanently, if you decide you need a complete break from gambling. It is the strongest tool available and is designed for situations where limits alone are not enough.
How self-exclusion works at SpinYoo
You request self-exclusion through account settings or by contacting support directly. Once confirmed, your account is blocked from logging in, and marketing emails or promotional contact stop for the duration you choose.
Self-exclusion cannot be reversed early once it is active. Support staff cannot lift it on request during the chosen period, which is intentional: it protects the decision you made when you were ready to make it.
What happens during self-exclusion
Your account balance and any pending withdrawals are handled separately from the exclusion itself, so contact support about any funds owed to you before or during the process. New account creation during an active self-exclusion is not permitted.
If you feel you need support beyond closing your account, see the local help section further down this page.
Safer gambling tools available on SpinYoo
The table below sets out the main tools, what each one does and how you switch it on.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the amount you can add to your account over a daily, weekly or monthly period | Set in account settings under safer gambling or limits |
| Loss limit | Caps the amount you can lose over a chosen period, regardless of how much you deposit | Set in account settings under safer gambling or limits |
| Reality check | Sends an on-screen reminder of session length and time played at set intervals | Enabled in account settings, interval chosen by you |
| Time-out (cool-off) | Temporarily locks your account for a short break, typically days to weeks | Requested in account settings or via support |
| Self-exclusion | Blocks account access for a longer set period or permanently | Requested in account settings or via support, confirmed before it takes effect |
Any request to lower a limit takes effect straight away. Requests to raise a limit or shorten a time-out are subject to a cooling-off period before they apply, so you cannot undo a limit in the moment.
Setting a deposit or loss limit
Setting a limit takes a few minutes. Follow these steps from your account.
- Log in to your SpinYoo account and go to account settings.
- Open the safer gambling or responsible gambling section.
- Choose deposit limit, loss limit, or both, depending on what you want to control.
- Select the period: daily, weekly or monthly.
- Enter the amount in NZD and confirm.
- Check the confirmation shown on screen or emailed to you, and keep it for your records.
Start lower than you think you need to. You can always request an increase later, and the built-in cooling-off period gives you time to reconsider before a higher limit applies.
Recognising the warning signs of problem gambling
Problem gambling can develop gradually, and it is not always obvious from the inside. Watch for these signs in yourself or someone you care about.
- Spending more time or money on pokies or casino games than intended, repeatedly
- Chasing losses by depositing again to try to win back what was lost
- Borrowing money, using credit, or selling items to fund play
- Lying to family or friends about how much time or money is spent gambling
- Feeling restless, anxious or irritable when trying to cut back or stop
- Neglecting work, study, relationships or household bills because of gambling
- Gambling to escape stress, boredom or low mood rather than for enjoyment
If any of these sound familiar, it is worth reaching out for support before things escalate. Help is confidential and free.
Where to get help locally
Support is available in New Zealand for anyone affected by their own or someone else's gambling, at no cost and independent of any casino operator.
- Gambling Helpline NZ: call or text 0800 654 655, available free and confidential
- Gambling Helpline website: webchat and information at gamblinghelp.org.nz
- Support is available for family members and friends affected by someone else's gambling, not just the person playing
You can use SpinYoo's own tools alongside these services. Setting a limit or a time-out while also speaking to the Gambling Helpline gives you both immediate control and ongoing support.
Gambling is strictly for players aged 18 and over. If you or someone you know needs help, contact the Gambling Helpline NZ on 0800 654 655.
FAQ
How long does self-exclusion last on SpinYoo?
Self-exclusion length is chosen by you when you request it, from a set period through to permanent closure. Once confirmed, the exclusion cannot be shortened or lifted early during the chosen period, so choose a length that reflects the break you genuinely need.
Can I lower my deposit limit at any time?
Yes, lowering a deposit or loss limit takes effect immediately once submitted through account settings. Increasing a limit works differently: it goes through a cooling-off period before the higher amount applies, which gives you time to reconsider the decision.
What happens to my account balance if I self-exclude?
Your balance and any pending withdrawals are handled separately from the self-exclusion itself. Contact support before or during the process to arrange withdrawal of remaining funds, since login access is blocked once exclusion is active.
Is the Gambling Helpline free and confidential?
Yes, the Gambling Helpline NZ on 0800 654 655 is free to call or text and fully confidential. It supports both the person gambling and family or friends affected by someone else's gambling, with webchat also available at gamblinghelp.org.nz.
What is a reality check and how does it help?
A reality check is an on-screen reminder that shows how long you have been playing during a session. It helps you stay aware of time spent rather than losing track, and the interval it appears at is chosen by you in account settings.
Do I need to give a reason to set a time-out or self-exclusion?
No, you do not need to explain your reasons to request a time-out or self-exclusion. These tools are available to any account holder who wants to take a break, and the request is processed through account settings or by contacting support directly.